When will my order be delivered?
Orders inside Jordan are delivered within 24–72 hours. Orders to the Gulf region and worldwide usually take 4–8 working days. You will receive a confirmation message with delivery details once your order is shipped.
Do you ship outside Jordan?
No
Can I return my product?
Yes. Items can be returned or exchanged within Same Day delivery days if they are unopened, unused, and in their original condition. Return Fees may Apply.
How can I track my order?
Once your order is shipped, you will receive a tracking update by SMS or WhatsApp. You can also contact customer support with your order number.
What payment methods are available?
In Jordan, we offer Cash on Delivery. Online payment options are also available for selected orders and regions.
Are all products original?
Yes, all products on Genie are 100% authentic and sourced from authorized distributors.
How can I contact customer service?
You can reach us during working hours by phone (+962779663074), email (genieperfumejo@gmail.com), or WhatsApp.