Return and Exchange Policy

At Genie Perfume, we strive to provide our customers with a clear and secure shopping experience, and we are committed to ensuring that orders arrive in excellent condition and match the specifications displayed on our online store. Due to the nature of perfume products and their association with public health and safety standards, we outline our return and exchange policy subject to the following terms:

1. Return or Exchange Request Period

Customers may request a return or exchange within a maximum of 3 days from the date of receiving the order.

Upon receiving the return or exchange request, we will review it and contact the customer to clarify the required procedures. If the conditions specified in this policy are met, the request will be processed within 2 business days after the product is received and inspected by our team.

2. Acceptable Return or Exchange Cases

The product may be returned or exchanged at no additional cost to the customer in the following cases:

If a product different from the one ordered is received.
If the product arrives damaged or broken.
If there is an error on the store's part in preparing or shipping the order.

In these cases, Genie Perfume will bear the shipping costs for the return or exchange.

3. Conditions for Accepting a Return or Exchange

For a return or exchange request to be accepted, the following conditions must be met:

The product must be in its original condition.
The product must be unused and unopened.
The product must be in its original sealed packaging, including the outer packaging or plastic wrap, if any.
All accessories, gifts, or samples included with the order, if any, must be returned.
Proof of purchase from Genie Perfume must be provided.
Contact us within the specified period above.

Please note that opened or used perfumes cannot be returned or exchanged for any reason related to a change of mind or the scent not being suitable after opening the product, in order to maintain public health and safety.

4. Cases Not Covered by Return or Exchange

A return or exchange request cannot be accepted in the following cases:

If the product has been opened or used.
If the original packaging or outer plastic wrap has been removed.
If the product was damaged after being received by the customer.
If more than 3 days have passed since the date of receiving the order.
If the reason for the return is that the scent does not suit personal taste after opening the product.
If the reason for the return or exchange is based on a personal assessment of the perfume's longevity or sillage after opening or using the product.
If proof of purchase from Genie Perfume has not been provided.
If the product was part of a special offer or discount, except in cases of a manufacturing defect or an error on the store's part.

5. Note Regarding Perfume Longevity and Sillage

All Genie Perfume products are 100% authentic and are sourced from reliable suppliers. However, perfume longevity and sillage are affected by several factors, including skin type, body temperature, weather, application method, quantity used, storage location, and clothing type.

Furthermore, assessing longevity and sillage is a personal experience that varies from one customer to another. Therefore, a customer's dissatisfaction with the degree of longevity or sillage after opening or using the product is not considered an acceptable reason for return or exchange, nor is it considered evidence of the product's lack of authenticity.

6. Return or Exchange Request Procedures

To submit a return or exchange request, please contact us through one of our approved communication channels, such as WhatsApp, Messenger, or email, providing the following details:

Full name.
Order number or the phone number used to place the order.
Reason for requesting a return or exchange.
Clear photos of the product and its outer packaging, especially in cases of breakage, damage, or receiving a different product.

After receiving the request, our team will review it and contact the customer to explain the next steps and how to return or exchange the product.

7. Refunds

After receiving and inspecting the returned product and confirming that it meets the return conditions, the refund request will be processed within a maximum of 2 business days.

The refund will be issued to the original payment method whenever possible. In the case of cash on delivery, a suitable refund method will be agreed upon with the customer.

Please note that it may take additional time for the refund to appear in the bank account or electronic wallet, depending on the financial institution's or bank's policy.

8. Shipping and Delivery Costs

Genie Perfume will bear the shipping costs if the return or exchange is due to an error on the store's part, such as sending a different product, the product arriving damaged, or a clear manufacturing defect.

In other cases not related to an error on the store's part, the customer will bear the shipping and delivery costs for the return or exchange process.

The original delivery fees will not be refunded if the reason for the return is not related to an error on the store's part.

9. Important Notes

We kindly ask customers to inspect the order upon receipt and before opening the product, ensuring that the product matches the order and is in good condition.

If there is any issue with the order, please contact us within the specified period so we can assist you as quickly as possible.

At Genie Perfume, we care about our customers' satisfaction and always strive to provide reliable service and a convenient, clear shopping experience.